Survey dari Best Buy mengungkapkan bahwa kebanyakan pembeli mengembalikan Samsung Galaxy Tab (10.1) karena alasan kerusakan. Alasan ini hampir tiga kali lipat lebih banyak daripada mereka yang tertipa karena mengira telah membeli iPad.
Steven Musil dari CNET:
The study was entered into evidence today in the high-stakes patent trial between Apple and Samsung. There had been suggestions that unhappy customers were returning Samsung’s tablet because they originally thought they were buying an iPad, but the newly released study reveals a different set of motivations.
The study, conducted last year at 30 Best Buy stores in New York, Los Angeles, and Florida to determine why consumers were returning the tablet, found that 25 percent of the returns cited malfunctions such as browser freezes, lack of screen sensitivity, and poor Wi-Fi connectivity. Another 17 percent cited issues such as screen lagging, short battery life, and inability to sync with PCs.